Text-to-9-1-1 is FOR EMERGENCIES ONLY!
Text to 9-1-1 Information
Text-to-9-1-1 allows residents in dangerous situations who are unable to risk the noise of a call to send a text for help. This will help save lives and must be used responsibly. Texting should only be used when a voice call is not possible, as voice calls provide an advantage by allowing the 9-1-1 operator to more quickly assess the type of emergency and the location of the emergency.
How to text 9-1-1:
- Enter the numbers ‘911’ in the ‘To’ field
- In the message field, type your exact location and a BRIEF description of the help you need – use simple words, do not use abbreviations or shorthand
- Push the ‘Send’ button and
- Be prepared to answer the 9-1-1 call taker’s questions
A text or data plan is required to place a Text-to-9-1-1. Currently, Text-to-9-1-1 is offered as long as the individual has cellular connection. Text messages may not go through if a cell signal is not available. If a text message does not go through, the sender will receive the following message; ‘There is no text service to 9-1-1 available at this time.’
Text-to-9-1-1 messages cannot be received if there are multiple message recipients or if pictures, videos or emoticons are used. Learn more by visiting the NH Department of Emergency Services and Communications website.